What does it really take to survive—and grow—for 25 years in business?
In this episode of the Lead Like A B.O.S.S. podcast, host George Kiorpelidis sits down with James Hutchinson, Founder of Infotech Montreal, to unpack the hard-earned lessons behind building a sustainable, reputation-driven business in a fast-changing industry.
James didn’t build his company overnight. He didn’t chase flashy growth, hype, or shortcuts. Instead, he built Infotech Montreal through grit, patience, customer obsession, and leadership maturity—growing from a one-man technical operation into a trusted IT partner serving businesses for decades.
This is a must-watch conversation for entrepreneurs who feel stuck, underpricing their services, overwhelmed by doing everything themselves, or struggling to transition from “doer” to “leader.”
🎯 What You’ll Learn in This Episode
✔️ How James made the mindset shift from technician to CEO
✔️ Why most founders hit a growth ceiling—and how to break through it
✔️ The truth about delegation (and why letting go is so hard)
✔️ How raising prices strengthened customer loyalty instead of hurting it
✔️ Why reputation is your most valuable business asset
✔️ How to build customer trust through consistency and accountability
✔️ Old-school marketing tactics that still outperform modern “hacks”
✔️ Why small businesses are now prime targets for cyber threats
✔️ How to think about AI, data security, and proactive IT protection
✔️ What it really means to build a sustainable business—not just a profitable one
🧠 Key Leadership Themes Covered
Bravery – Taking the leap into entrepreneurship and admitting you can’t do it all alone
Optimism – Believing in long-term growth, even when progress feels slow
Security – Protecting clients, data, reputation, and team members
Sustainability – Building systems, pricing, and culture that last decades—not quarters
James shares candid stories about pricing fear, early sacrifices, hiring his first employees, trusting others with his “baby,” and why slow, steady growth often beats fast, fragile success.
👥 Who This Episode Is For:
Small and mid-sized business owners
IT professionals, consultants, and technical founders
Entrepreneurs stuck at a revenue plateau
Leaders struggling with delegation and scaling
Founders who care deeply about customers, culture, and reputation
🔗 Connect with James Hutchinson
🌐 Website: https://www.infotechmontreal.com
💼 LinkedIn: Search “James Hutchinson – Infotech Montreal”
🎧 About the Podcast
Lead Like A B.O.S.S. stands for Bravery, Optimism, Security, and Sustainability—the four pillars behind great leadership and great businesses. Each episode delivers real-world insights from entrepreneurs who are building companies that make a lasting impact.
👉 Subscribe for more leadership conversations
👍 Like if this episode resonated with you
💬 Comment with your biggest takeaway
🔔 Turn on notifications so you don’t miss future episodes
0
From One-Man Show to $1M Business: A 25-Year Entrepreneurial Journey | Season 3 Episode 2
GK | BC Leadership December 19, 2025 4:45 am